Privacy Policy - fern-quest

Last Updated: January 2024

fern-quest is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

Personal identification information (name, email address)
Financial information relevant to the services you request
Communication preferences and correspondence with us
Information submitted through forms on our website

We also automatically collect certain information when you visit our website:

Browser type and version
Operating system
Pages visited and time spent on our site
Referring website addresses
IP address (anonymised for analytics purposes)

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our financial advisory services
To respond to your enquiries and consultation requests
To communicate with you about our services
To improve our website and service offerings
To comply with legal obligations and regulatory requirements
To protect against fraudulent or unauthorised activity

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you voluntarily provide information through our forms
Contractual necessity: To deliver services you have requested
Legitimate interests: To improve our services and maintain security
Legal compliance: To meet our regulatory obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist in our business operations (subject to confidentiality agreements)
When required by law, court order, or government authority
To protect our rights, property, or safety, or that of our clients
With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Staff training on data protection practices

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal retention requirements)
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another service provider
Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

fern-quest
Level 14, 227 Elizabeth Street
Sydney NSW 2000
Australia
Email: [email protected]

This privacy policy is provided for informational purposes and forms part of our commitment to transparency. For specific legal advice regarding your data rights, we recommend consulting with a qualified legal professional.